TERMS AND CONDITIONS OF BOOKING

• Having accepted the offer, the Customer makes the booking by e-mail using the provided Booking Form. Once it has been approved by the Owner, the apartment is reserved temporarily. The Customer is asked to pay a deposit of 30 % of the total cost, within 5 days (unless it has been agreed otherwise) to the Owner’s bank account, indicated in the responding e-mail. It is understood that the day the money arrives in said bank account it shall be regarded as the date of payment. The deposit shall make the advance payment for the rent.
• Should the Customer fail to pay the deposit by the required date, the temporary reservation will automatically be cancelled. If the booking has been cancelled and the Customer has paid the money at a later time, he will be informed about it and the advance payment will be returned to the Customer within 7 days, less PLN 50.00 handling fee.
• Once the advance payment has arrived on time, the Customer will receive the confirmation of the apartment booking by e-mail.
• The remaining amount for the stay will be transferred by the Customer to the Owner’s bank account 14 days ahead of their arrival at the latest.
• In exceptional cases of late reservation, the Customer will make the payment directly to the Owner on the day of arrival at the latest.
• Not meeting the date set for the final payment is equal to the Customer’s resignation from the apartment. In such a case, the item BOOKING CANCELLATION in the Set of Rules shall apply.

CHANGES TO THE BOOKING

• Any changes the Customer may wish to make to their booking must be sent by e-mail and then confirmed by phone with the Owner. If submitted in this way, the Owner will consider the suggested changes and will inform the Customer about their decision via e-mail.
• In the event the suggested change to the booking is not possible, the original reservation remains valid.

BOOKING CANCELLATION

• In case the booking is cancelled up to 60 days prior to the arrival date, the Customer shall be charge 400.00 handling expenses.
• In the event of a cancellation up to 30 days prior to the arrival date, the Customer will lose the 30% deposit.
• When cancelling the booking later than 30 days before the arrival date, the Customer shall be burdened with 60% of the advance payment.
• When cancelling the booking on the arrival day or failure to cancel at all, the Customer shall be charged the full amount for the stay for the originally booked period.
• In order to cancel the booking without being charged for it, the Customer may send another Guest to the same apartment to replace them or if the Owner finds another Guest for the same room. Only in such a case will the Customer be reimbursed their advance payment less PLN 200.00 handling fee, not earlier than 7 days after the third person’s stay has terminated. In every case, the booking cancellation will be confirmed in writing via e-mail.

PRICES

The apartments are available for rent for a minimum of 7 days in high season.

In low and medium season, a minimum 3-day rent period is possible.

The prices indicated in the apartment Price List are the gross amount and include the following services:

• Stay of the declared number of Guests per day provided that the booking is made for a minimum period of one week, unless agreed otherwise.
• The expense of the utilities consumed by the Guest (electricity, water, heating), unless the consumption is explicitly in excess of the usual usage.
• Towel exchange for each Customer (when staying longer than 13 days).
• The final cleaning expense – such cleaning does not include washing up.
• Booking fee.

CHECK-IN & CHECK-OUT, DEPOSIT

• Check-in is after 3:00 p.m. on the day of the arrival. They will be accompanied by the Owner’s representative to the rented apartment where the Guest will confirm the right standard according to the list of items and furnishing in the premises.
• The Customer must vacate the apartment on the last day of their stay by 11:00 a.m. The keys must be returned to the Owner’s representative present in the apartment house.
• It is possible to set different times for arrival and departure, please e-mail us any requests when booking.
• The Owner or their representative shall receive from the Customer a PLN 500.00 deposit. The deposit is received on the first day of stay and returned to the Customer on the day of their departure provided the apartment is left in proper condition.
• The Owner or their representative reserve the right to keep the deposit or its part in case the apartment has been damaged in any way during the Guests’ stay.
• Damages that exceed the amount of the deposit must be paid for by the Customer in full and in such a case both the Owner and the Customer are entitled to concluding a written agreement specifying the principles and ways of rectifying the damages.

PRINCIPLES APPLICABLE AT THE TIME OF STAY

• Every apartment may house a maximum of 5 persons.
• No pets allowed.
• Strictly no smoking in the building.
• Every Customer must obey those rules, respect the Owner’s property and follow the general requirements concerning the public order.
• In case a greater number of Guests are staying in the apartments or the apartment is badly damaged or there is a severe breach of the Public Order Act, the Owner or their representative is entitled to terminate this contract. In such a case, the Customer is not entitled to claim reimbursement of any amount.
• Every Customer is obliged to secure the apartment. Lock the front door and windows when leaving the premises and keep the keys safe from third parties at all times.
• In case the apartment keys are is mislaid or lost the Owner must be inform immediately.
• If, during the Customer’s stay, the furnishings of the rooms are damaged or lost, the Owner reserves the right to claim compensation from the Guests.
• An early departure by the Guests, not reported to the Owner may result in the Owner making a compensation claim.
• During the Customer’s stay, they will be the only tenants of the apartments. For this reason, the Owner or their representative will only turn up in the premises when called by the Customer and in their presence (including cleaners to clean and change sheets and towels).
• We would like the Customers to report to the Owner or their representatives any damages or failures that may occur in the apartment during your stay.
• Should you be disappointed with the services offered during your stay or dissatisfied with anything the Owner is in the position to control, please lets us know about it and we will do our best to handle such problems.
• Any issues not covered by this Set of Rules shall be referred to the respective provisions of the Civil Code. The court of justice proper for settling disputes under apartment tenancy contracts is the one respective of the Owner’s address.

Booking a stay in the apartment is understood as the acceptance of this Set of Rules.